Delivery & Returns

1. Overview

Orders placed through the Marvolous online store are delivered using the delivery methods made available during checkout.

The current primary delivery method is PUDO Locker delivery, using the delivery options shown at checkout.

2. Order processing

Orders are normally processed within two business days after successful payment confirmation.

Orders placed over weekends, after hours or on public holidays begin processing on the next business day.

Processing time is separate from delivery time. Processing means preparing your order after payment; it does not guarantee a delivery date.

3. Delivery options and fees

Available PUDO Locker options and delivery charges are shown during checkout. Fees are not hardcoded on this page because they may change and depend on the options offered at checkout.

Estimated delivery times shown during checkout or in delivery communications are estimates and may be affected by the destination, courier operations, public holidays, severe weather or other circumstances outside our reasonable control.

4. Selecting a PUDO Locker

When placing an order, please:

• Select the correct locker
• Provide the correct mobile number
• Provide the correct email address
• Check your confirmation carefully before submitting the order

5. Tracking and collection

Tracking or collection information may be sent by email, SMS or another communication from the delivery provider.

Please collect parcels within the collection window supplied by PUDO. Uncollected parcels may be returned or attract additional charges according to the provider’s rules and applicable law.

6. Incorrect customer information

Marvolous is not responsible for delays caused by incorrect information supplied by the customer.

Where a parcel must be resent because of an incorrect locker, contact number, address or failure to collect, additional delivery costs may apply.

7. Delivery delays

Please contact Marvolous if tracking has not updated for an unreasonable period or the parcel appears lost. We will assist with an investigation through the delivery provider.

8. Parcel inspection

Please inspect your parcel as soon as possible after collection.

Visible delivery damage, leaking products, incorrect items or missing items should preferably be reported within 48 hours. This internal reporting request is intended to help us investigate promptly and does not remove your statutory consumer rights.

9. How to report a problem

Email orders@marvolous.co.za and include:

• Order number
• Name
• Contact number
• Description of the issue
• Clear photographs of the parcel and affected items where relevant

10. Unopened and unused returns

You may request a return of an unopened and unused product within seven days of receiving it, subject to applicable law.

For a non-faulty return:

• The item must be unused
• The product and packaging must be in a resalable condition
• Seals must be intact where applicable
• You are responsible for the return delivery cost
• Original delivery charges are not automatically refundable unless legally required

Because our ranges include personal-care and cosmetic products, opened or used non-defective products may not be accepted for hygiene and safety reasons where the law permits.

This exclusion does not apply to defective, unsafe, incorrectly supplied or materially misdescribed products.

11. Return authorisation

Please contact Marvolous before sending a return. Do not send unsolicited returns directly to the physical shop.

After reviewing your request, we will provide the appropriate return instructions.

12. Refund inspection

Returned goods may be inspected before a refund or replacement is approved.

Please see our Refunds & Cancellations page for the complete rules.

13. Contact details

Support contact information and business hours are listed below. You can also use our Contact page.